- What is Organlivo?
Organlivo is a home organization brand.
We offer drawer organizers and related home organization products through our online store, serving customers across Europe.
Our goal is to provide customers with practical products and clear service information throughout the entire shopping experience.
- Where does Organlivo operate?
Organlivo primarily serves customers in Europe.
Company Information:
Brand: Organlivo
Address: 95 Aljunied Crescent, #01-503, Singapore 380095
Tel: +65 67498589
Email: underwear@organlivo.com
- What payment methods do you accept?
Organlivo supports various common payment methods to offer convenient checkout options for our customers.
Supported payment methods include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported e-wallet payment methods
Available payment methods may vary depending on the customer’s location and the options displayed at checkout.
- When will my order be processed?
Once an order is successfully submitted, Organlivo begins processing it based on the information provided at checkout.
Customers will receive order status updates via the email address provided when the order was placed.
- How long does delivery take?
Organlivo offers delivery services across Europe.
We partner with well-known logistics carriers, including DHL, FedEx, and UPS Priority.
Standard delivery time is approximately:
5–12 business days
(Calculated from the date the order is shipped).
Actual delivery times may vary depending on carrier operations, local delivery arrangements, and other factors affecting transport.
- Will I receive tracking information for my order?
Yes.
Once the order has shipped, Organlivo will send tracking updates to the email address provided at checkout.
Customers will receive notifications at key delivery stages, including:
Order shipment confirmation
Carrier processing updates
Local delivery progress
This allows customers to stay informed about their order’s status throughout the delivery process.
- What happens if delivery takes longer than expected?
If your order delivery exceeds the standard timeframe, please contact Organlivo via email.
We will communicate with the relevant carrier to verify the delivery status and investigate the situation. After reviewing the relevant information, Organlivo will determine the appropriate solution, which may include a full refund or arranging an exchange where applicable.
- Can I return an item?
In accordance with applicable consumer protection regulations, customers located in the relevant European regions and Singapore may have the right to cancel their purchase (return the item) within 14 days of receipt.
To request a return, please contact:
Email: underwear@organlivo.com
Please provide your order details so we can assist with your request.
- What if the item received is damaged or defective?
If your order arrives damaged or the product is defective, please contact Organlivo upon receipt.
Please provide the following information:
Order details
Description of the issue
Photos showing the condition of the product
After reviewing the information provided, Organlivo may arrange a refund or exchange depending on the circumstances.
For confirmed damaged items, customers may not be required to return the item if sufficient photos have been provided for review.
- How do I contact Organlivo customer service?
If you have any questions regarding products, orders, shipping, or returns, please contact our customer service team.
Contact details:
Tel: +65 67498589
Email: underwear@organlivo.com
Our team regularly reviews customer inquiries. If you contact us outside of business hours, please leave a message or send an email, and we will respond within 24 hours.
- Can I modify my order information after placing an order?
If you need to modify information related to your order, please contact Organlivo as soon as possible.
We will review your request based on the current status of the order and provide assistance wherever possible.
- Are the product images and information accurate?
Organlivo provides product images and descriptions to help customers understand the items available on our website.
We recommend that customers carefully review the product details before completing a purchase.