Privacy Policy

  1. Introduction

Organlivo (“we,” “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy outlines how Organlivo collects, uses, stores, and protects personal information when you visit our website or purchase products from us.

For the purposes of applicable data protection laws (including the EU General Data Protection Regulation (EU) 2016/679, or “GDPR”), Organlivo acts as the “data controller” for your personal information.

  1. Data Controller Information

Data Controller:

Brand: Organlivo
Address: 95 Aljunied Crescent, #01-503, Singapore 380095
Tel: +65 67498589
Email: underwear@organlivo.com

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details above.

  1. Information We Collect

We may collect the following information when you use our website, place an order, or contact us:

Name
Contact details, including email address, phone number, and shipping address
Order information
Payment-related information processed via our authorized payment service providers
Information provided when contacting our customer service team
Website usage information collected via cookies and similar tools

We collect only the information necessary to provide services and process customer requests.

  1. How We Use Your Information

We may use personal information for the following purposes:

Processing and fulfilling customer orders
Communicating with customers regarding inquiries and orders
Providing customer support
Managing website operations
Improving our services and customer experience
Complying with applicable legal and regulatory requirements

We process personal information only based on appropriate legal grounds as defined by applicable data protection laws.

  1. Payment Processing

Payments made through our website are processed by authorized payment service providers.

Organlivo uses Stripe as its payment service provider. Stripe processes payment information in accordance with its own privacy practices and applicable requirements.

Organlivo does not store full payment card details. Payment information required to complete a transaction is processed by Stripe during the payment process.

  1. Cookies and Website Information

Our website may use cookies and similar technologies to enhance website functionality, remember customer preferences, and understand general website usage.

You can manage your cookie preferences through your browser settings. Certain website features may rely on the use of cookies.

7. Sharing of Personal Information

We share personal information only when necessary for business operations, including with:

Payment processing services
Order-related services
Website service providers
Parties to fulfill legal or regulatory obligations

We do not sell personal information to third parties.

  1. International Data Transfers

When personal information is transferred outside your country or region, we take appropriate measures to ensure such transfers comply with applicable data protection requirements.

  1. Data Retention

Organlivo retains personal information only for the period necessary to fulfill the purposes described in this Privacy Policy.

Generally:

Order and transaction records are retained for up to 7 years as required by accounting, tax, and legal obligations.
Customer service communication records are retained for up to 3 years following the last communication.
Website usage information may be retained for the period necessary for website management and analysis.

Upon the expiration of the applicable retention period, personal information will be deleted or otherwise processed in accordance with applicable legal requirements.

  1. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including:

Requesting access to your personal information
Requesting correction of inaccurate information
Requesting deletion of personal information (where applicable)
Objecting to specific types of processing
Requesting restriction of processing (where applicable)

To exercise your rights, please contact us using the contact details provided above.

  1. Data Protection

Organlivo takes reasonable measures to properly manage personal information and maintains appropriate processing procedures.

Access to personal information is permitted only when necessary for legitimate business purposes.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page, along with the date of revision.

  1. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:


Tel: +65 67498589
Email: underwear@organlivo.com