- Overview
Organlivo is committed to providing customers with clear information regarding refunds, returns, and order-related requests.
This refund policy applies to purchases made through the Organlivo website.
Organlivo is operated by:
Brand: Organlivo
Address: 95 Aljunied Crescent, #01-503, Singapore 380095
Tel: +65 67498589
Email: underwear@organlivo.com
- Payment Methods
Organlivo accepts various payment methods at checkout, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported e-wallet payment methods
Available payment options may vary depending on the customer’s location and availability at the time of checkout.
- Right of Withdrawal
In accordance with applicable consumer protection laws, customers located in applicable European regions have the right to withdraw from their purchase within 14 days of receiving the goods.
To request a withdrawal, customers must contact Organlivo via email:
Email: underwear@organlivo.com
Customers should provide order details and relevant request information so that our team can process the request.
- Return Process
If a customer requests a return, the returned items should be sent to:
Return Address:95 Aljunied Crescent, #01-503, Singapore 380095
Customers should contact Organlivo before shipping a return to obtain relevant return instructions.
The return package should contain sufficient order information for us to identify the purchase.
- Damaged or Defective Items
If a customer receives damaged or defective items, they should contact Organlivo upon receipt of the order.
Please provide:
Order information
Description of the issue
Photos showing the condition of the item(s)
After reviewing the provided information, Organlivo may arrange an appropriate solution, including:
A refund; or
A replacement shipment
For confirmed damaged items, customers may not be required to return the damaged goods if sufficient photographic evidence has been provided for review.
- Delivery Delays and Refund Requests
Organlivo provides delivery services across Europe via reputable carriers (including DHL, FedEx, and UPS Priority services).
Standard delivery times are approximately:
5–12 business days
(Calculated from the date of shipment). During the delivery process, logistics updates will be automatically sent to the email address provided at checkout. You may receive notifications regarding order shipment, carrier processing progress, and local delivery status.
If the delivery exceeds the estimated timeframe, please contact Organlivo.
We will communicate with the relevant carrier to verify the delivery status and investigate the situation.
Upon completion of the investigation, Organlivo will determine an appropriate solution based on the available information; this may include a full refund or a replacement shipment, depending on the circumstances.
- Refund Processing
Once a refund request is approved, the funds will be returned via the original payment method used at checkout.
The time required for the refund to appear in your account varies depending on the payment service provider and your financial institution.
- Order Cancellation
If you wish to cancel your order, please contact Organlivo as soon as possible after placing it.
We will review cancellation requests based on the order’s current processing status.
If the order has already been shipped, the customer may proceed according to the return or cancellation procedures outlined in this policy.
- Customer Responsibilities
Customers are responsible for providing accurate order and delivery information at checkout.
Please contact Organlivo promptly if you have any questions regarding your order, returns, or refund requests.
- Contact Information
For inquiries regarding refunds, returns, or order-related matters, please contact:
Email: underwear@organlivo.com
Our customer service team regularly monitors inquiries and strives to respond within 24 hours of receipt.