- Shipping Information
Organlivo provides shipping services to customers located in Europe.
Orders are prepared and dispatched from the following location:
Dispatch Address: 95 Aljunied Crescent, #01-503, Singapore 380095
We partner with reputable carriers such as DHL, FedEx, and UPS Priority to handle order deliveries.
- Processing and Dispatch
Once an order is successfully placed, Organlivo processes it based on the information provided at checkout.
Upon dispatch, the customer will receive a shipping confirmation email containing relevant delivery details.
- Delivery Times
Standard delivery times are:
5–12 business days
(calculated from the date of dispatch).
Actual delivery times may vary depending on carrier operations, local delivery schedules, public holidays, and other factors affecting transport services.
- Tracking Information
Organlivo provides tracking updates for dispatched orders.
Tracking notifications are automatically sent to the email address provided by the customer at checkout.
Customers may receive updates at key delivery stages, including:
Order dispatch confirmation
Arrival at the carrier’s processing center
Local delivery progress
Delivery completion notification
Customers are advised to check their email regularly after placing an order.
- Order Delays
If an order exceeds the standard delivery timeframe, customers may contact Organlivo for assistance.
Upon receiving an inquiry, we will communicate with the relevant carrier to verify the delivery status and investigate the situation.
Following the investigation, Organlivo will determine an appropriate solution based on the available information, which may include:
A full refund or a replacement shipment
(depending on the specific circumstances).
- Shipping Responsibility
In accordance with applicable consumer protection regulations, Organlivo remains responsible for the order until the goods are received by the customer or their authorized recipient.
Customers should provide accurate shipping information when placing an order to ensure successful delivery.
- Failed Delivery
If delivery cannot be completed due to incorrect shipping information, the recipient’s absence, or other issues related to the information provided by the customer, the customer may contact Organlivo for assistance.
We will review the situation and provide appropriate guidance based on the available delivery information.
8. Contact Information
If you have any questions regarding shipping, tracking, or delivery, please contact:
Brand: Organlivo
Tel: +65 67498589
Email: underwear@organlivo.com
Our customer service team regularly checks for inquiries and aims to respond within 24 hours of receiving your message.